High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience PDF
By:Jody Hoffer Gittell
Published on 2009-04-17 by McGraw Hill Professional
In her groundbreaking book The Southwest Airlines Way, Jody Hoffer Gittell revealed the management secrets of the company Fortune magazine called “the most successful airline in history.” Now, the bestselling business author explains how to apply those same principles in one of our nation’s largest, most important, and increasingly complex industries. High Performance Healthcare explains the critical concept of “relational coordination”—coordinating work through shared goals, shared knowledge, and mutual respect. Because of the way healthcare is organized, weak links exist throughout the chain of communication. Gittell clearly demonstrates that relational coordination strengthens those weak links, enabling providers to deliver high quality, efficient care to their patients. Using Gittell’s innovative management methods, you will improve quality, maximize efficiency, and compete more effectively. High Performance Healthcare walks you step by step through the process of: Identifying weak areas of relational coordination within your organization Transforming work practices that are creating barriers to relational coordination Building a high performance work system to foster consistent relational coordination across all disciplines The book includes case studies illustrating how some healthcare organizations are already transforming themselves using Gittell’s proven tools. It concludes by identifying industry-level obstacles to high performance healthcare and showing how individual organizations and their leaders can support sweeping change at the highest levels. Policy changes and increased access to care will not alone answer the healthcare industry’s problems. Timely, accurate, problem-solving communication that crosses all organizational boundaries is a powerful response to business as usual. High Performance Healthcare explains exactly how to achieve this crucial dynamic, providing a long-awaited cure to an industry in crisis.
This Book was ranked at 9 by Google Books for keyword Doctor-Patient Relations.
Book ID of High Performance Healthcare: Using the Power of Relationships to Achieve Quality, Efficiency and Resilience's Books is mswHWgAGKRQC, Book which was written byJody Hoffer Gittellhave ETAG "9QtoM0naYQ4"
Book which was published by McGraw Hill Professional since 2009-04-17 have ISBNs, ISBN 13 Code is 9780071621816 and ISBN 10 Code is 0071621814
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